Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information generated as you use our Service, and in some cases information from third-party sources.

1.1 Information You Provide

• Account registration data: name, email address, company name, phone number, and password.
• Business profile information: company logo, address, service area, and billing details.
• Customer and lead data: names, addresses, phone numbers, and move details that you enter into the platform.
• Job and operational data: schedules, crew assignments, inventory lists, damage reports, and expense records.
• Payment information: billing address and payment card details (processed securely by Stripe — we do not store raw card numbers).
• Communications: messages, support requests, and feedback you send to us.

1.2 Information Collected Automatically

• Log data: IP address, browser type, operating system, pages visited, and timestamps.
• Device data: device identifiers, mobile carrier, and hardware model.
• Usage data: features accessed, workflows performed, and frequency of use.
• GPS and location data: precise location when voluntarily enabled by crew members (see Section 7).
• Photos and media: images uploaded through the platform for damage reports, expense receipts, or AI inventory scans.
• Cookies and similar technologies (see Section 6).

1.3 Information From Third Parties

• Google: if you sign in using Google OAuth, we receive your name, email address, and profile picture from Google.
• Stripe: payment confirmation and subscription status.
• Referral sources: if you arrive via a partner or referral link, we may note the referral source.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Operate the Service

• Create and manage your company account and user accounts.
• Process job bookings, quotes, dispatching, and crew management.
• Enable AI-powered inventory scanning and analysis.
• Process subscription payments and send billing receipts.
• Provide customer support and respond to inquiries.

2.2 To Improve and Develop the Service

• Analyze usage patterns to improve platform performance and features.
• Conduct internal research and development.
• Debug and fix technical issues.
• Train and improve our AI inventory recognition models using anonymized, aggregated data.

2.3 To Communicate With You

• Send transactional emails (job confirmations, invoices, account alerts).
• Send service updates, security notices, and policy changes.
• Send marketing communications, if you have opted in (you may opt out at any time).

2.4 For Safety and Legal Compliance

• Detect, prevent, and respond to fraud or abuse.
• Comply with applicable laws, regulations, and legal requests.
• Enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

3.1 Within Your Organization

Administrators on your company account can view all data entered by users under that account, including crew member activity, job records, and customer information. Crew members can only access jobs assigned to them.

3.2 Service Providers

We share data with trusted third-party vendors who process data on our behalf, under strict confidentiality agreements, including:

• Stripe — payment processing and subscription management.
• Google — authentication (OAuth), maps, and calendar integration.
• Cloud infrastructure providers — secure data hosting and storage.
• Analytics providers — aggregated, anonymized usage analytics.

3.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or to protect the rights, property, or safety of MoveForce, our users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

• Active account data is retained indefinitely while your subscription is active.
• Upon account cancellation, data is retained for 30 days before deletion, unless you request earlier deletion.
• Backup copies may persist for up to 90 days after deletion.
• Some data may be retained longer if required by law or to resolve disputes.

You may request deletion of your data at any time by contacting us at the address in Section 13.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete data.
• Right to Deletion: Request that we delete your personal data (subject to legal retention requirements).
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Opt Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). EU/EEA residents may have rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, contact us at the address in Section 13.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Service:

• Essential cookies: Required for authentication, session management, and core functionality.
• Analytics cookies: Help us understand how users interact with the platform (e.g., Google Analytics).
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality. We do not use cookies for cross-site behavioral advertising.

7. Location Data

MoveForce collects precise GPS location data from crew members who voluntarily enable the location-sharing feature within the Crew Dashboard.

• Location sharing is strictly opt-in — it is never collected in the background without consent.
• Location is only collected while the feature is actively enabled by the crew member.
• Location data is visible only to authorized dispatch and admin users within your company.
• Location data is not shared with third parties or used for advertising.
• Crew members can disable location sharing at any time by toggling the feature off or by revoking location permission in device settings.

8. Camera and Media Access

The MoveForce app requests camera and photo library access solely for the following operational purposes:

• Photographing damaged items for job damage reports.
• Capturing expense receipts for job expense tracking.
• Scanning rooms and items for AI-powered inventory estimation.

Camera access is only invoked when you explicitly tap a camera or upload button. We do not access your camera or photos in the background. You can revoke camera permissions at any time in your device settings.

9. Data Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit using TLS (HTTPS).
• Data at rest is encrypted using AES-256 encryption.
• Access controls limit data visibility based on user roles.
• We undergo regular security reviews and vulnerability assessments.
• Payment card data is processed exclusively by Stripe (PCI-DSS Level 1 certified) — we never store card numbers.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at the address in Section 13.

10. Children's Privacy

The Service is intended for business use by adults (18 years of age or older). We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal information, we will delete it promptly. If you believe a minor has submitted information to us, contact us at the address in Section 13.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services (such as Google Maps or Stripe). This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and notify you by email or via an in-app notice for material changes. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: