Terms of Service

1. Eligibility and Account Registration

To use the Service, you must be at least 18 years of age and have the legal authority to enter into a binding contract. If you are registering on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify MoveForce immediately at support@moveforce.ai if you suspect any unauthorized use of your account. MoveForce is not liable for losses arising from unauthorized account access due to your failure to maintain credential security.

2. Description of Service

MoveForce provides a cloud-based business operations and customer relationship management (CRM) platform designed for licensed moving companies. The Service includes, but is not limited to:

• Lead management and customer relationship tools.
• AI-powered inventory scanning and estimation.
• Digital quote generation and delivery.
• Job scheduling, dispatching, and crew management.
• Real-time GPS crew tracking (opt-in).
• Expense tracking and damage reporting.
• Digital document management and e-signature collection.
• Revenue analytics and reporting dashboards.

MoveForce reserves the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.

3. Acceptable Use

3.1 Permitted Use

You may use the Service solely for lawful business purposes in connection with operating a moving company or related logistics services. You agree to use the Service in compliance with all applicable federal, state, and local laws and regulations.

3.2 Prohibited Conduct

You agree not to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose.
• Upload or transmit viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to any part of the Service or its related systems.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Scrape, crawl, or systematically extract data from the Service without prior written consent.
• Resell, sublicense, or provide access to the Service to third parties without prior written authorization.
• Use the Service to store or transmit data in violation of any third party's privacy rights.
• Impersonate any person or entity or misrepresent your affiliation.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

Violation of these provisions may result in immediate account suspension or termination without refund.

4. Subscriptions, Payments, and Billing

4.1 Subscription Plans

Access to the Service requires a paid subscription. Available plans, pricing, and included features are described on our pricing page. We reserve the right to change pricing with at least 30 days' written notice to existing subscribers.

4.2 Billing and Payment

Subscriptions are billed on a recurring basis (monthly or annually) in advance. All payments are processed through Stripe, Inc., a third-party payment processor. By providing payment information, you authorize MoveForce to charge your payment method for all applicable fees.

• Monthly subscriptions renew on the same calendar day each month.
• Annual subscriptions renew on the same calendar day each year.
• All fees are stated in U.S. dollars and are exclusive of applicable taxes.
• You are responsible for any applicable sales, use, or value-added taxes.

4.3 Failed Payments

If a payment fails, we will attempt to notify you by email. Your account may be suspended if payment is not received within 10 days of the due date. Sustained non-payment may result in account termination and data deletion after 30 days of notice.

4.4 Cancellation

You may cancel your subscription at any time from your Account Settings. Cancellation takes effect at the end of the current billing period. You will retain full access to the Service until that date. MoveForce does not provide pro-rated refunds for partial billing periods.

4.5 Refund Policy

MoveForce offers a 7-day money-back guarantee on your first subscription payment. If you are not satisfied, contact us within 7 days of your initial charge to request a full refund. Subsequent subscription payments are non-refundable except where required by applicable law.

5. Free Trials

MoveForce may offer free trials to new subscribers. Free trial eligibility, duration, and terms will be communicated at sign-up. At the end of a free trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. You will not be charged during the trial period.

6. Intellectual Property

6.1 MoveForce Intellectual Property

The Service and all underlying technology, software, algorithms, designs, graphics, logos, text, and other content are the exclusive property of MoveForce, Inc. or its licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any right, title, or interest in MoveForce's intellectual property.

6.2 License to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, MoveForce grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations during the term of your subscription.

6.3 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant MoveForce a perpetual, irrevocable, royalty-free license to use such Feedback to improve the Service without any obligation to you.

7. User Content and Data

7.1 Ownership of Your Data

You retain ownership of all data, information, and content you upload, enter, or otherwise submit to the Service ("User Content"), including customer records, job data, photos, and documents. MoveForce does not claim ownership of your User Content.

7.2 License to Process Your Data

By using the Service, you grant MoveForce a limited license to host, store, process, transmit, and display your User Content solely as necessary to provide and improve the Service.

7.3 Data Accuracy

You are solely responsible for the accuracy, legality, and completeness of all User Content you submit. MoveForce does not verify the accuracy of data entered by users.

7.4 Data Export

You may request an export of your User Content at any time by contacting our support team. We will provide your data in a standard, machine-readable format within a reasonable time.

8. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is disclosed in connection with these Terms and is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). This obligation does not apply to information that (a) becomes publicly available without breach of these Terms, (b) was already known to the receiving party, or (c) is required to be disclosed by law or court order.

9. Third-Party Integrations

The Service integrates with third-party platforms, including Google (OAuth, Maps, Calendar), Stripe (payments), and others. Your use of these integrations is subject to the terms and privacy policies of those third parties. MoveForce is not responsible for the availability, accuracy, or conduct of third-party services.

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MOVEFORCE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
• WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE.
• WARRANTIES RELATED TO AI-GENERATED INVENTORY ESTIMATES — THESE ARE ESTIMATES ONLY AND SHOULD BE VERIFIED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOVEFORCE, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF MOVEFORCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL MOVEFORCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MOVEFORCE IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless MoveForce, Inc. and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

13. Term and Termination

13.1 Term

These Terms are effective from the date you first access or use the Service and continue until your subscription is terminated.

13.2 Termination by You

You may terminate your account at any time by canceling your subscription in Account Settings and ceasing use of the Service.

13.3 Termination by MoveForce

MoveForce may suspend or terminate your account immediately, without prior notice, if you: (a) materially breach these Terms; (b) fail to pay applicable fees; (c) engage in conduct that MoveForce reasonably determines poses a risk to other users, the Service, or third parties; or (d) are required by applicable law.

13.4 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. Sections 6, 10, 11, 12, and 14 survive termination. Your User Content will be retained for 30 days after termination, after which it will be permanently deleted.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

14.2 Informal Resolution

Before initiating formal legal proceedings, you agree to attempt to resolve any dispute by contacting MoveForce at legal@moveforce.ai. We will attempt to resolve disputes informally within 30 days.

14.3 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

14.4 Class Action Waiver

YOU AND MOVEFORCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

15. Modifications to These Terms

MoveForce reserves the right to update or modify these Terms at any time. When we make material changes, we will notify you by email and/or by prominently posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.

16. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and MoveForce regarding the Service.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Failure to enforce any right under these Terms shall not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without MoveForce's prior written consent. MoveForce may assign its rights and obligations without restriction.
• Force Majeure: MoveForce is not liable for delays or failure to perform due to circumstances beyond its reasonable control.
• Notices: Legal notices to MoveForce must be sent to legal@moveforce.ai or our registered address.

17. Contact Information

For questions about these Terms, please contact us: